Term & Conditions

Scent Elixir respects the privacy and concerns of its valued customers. Therefore, we have created the following policy about how we protect, collect and use the information we receive from visitors to our web page.

Order Placement & Acceptance

Order placing is to be done through the “my cart” option, which will generate an email informing us about what you have purchased from the website. You will be sent a confirmation email as an acknowledgment and the product(s) ordered will be dispatched at the soonest. Please take note that international customers shall be given 36 hours from the time of placing an order to make their payment, failing to do so will automatically result in cancellation.

Content Accuracy

Scent Elixir ensures that the price and descriptions of all products, published on the website, are error-free. However, the weight and dimensions of the products are an estimated measure of the actual good and packaging may vary from the displayed version. Other than this, the parcel you receive is going to be an exact version of what you order from us online.

Privacy Policy

Our order and shipping process is dealt with high confidentiality where your personal data is solely used to ensure a secure and smooth order transaction.

Delivery Charges

Customers are required to make an advance payment for their orders. Our Delivery Charges for Pakistan are Rs.200 per order.

Shipment

The shipping time for orders across Pakistan is 2 to 4 working days,

Exchange Policy

We work on a no return policy and sold items are exchangeable only within a timeframe of 5 days. All purchases are non-refundable and only in the case where a good turn out to have defected, the customer will be allowed to exchange it with an item falling in the same or higher price range.

Communication

Any suggestions, feedback, complaint, and instructions regarding the order are to be given through call or email on following details.